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It's 2025, and online payment processing remains alive and well among today's consumers due to its convenience and security. But of the 96% of users with smartphones, only 65% have reported using a mobile app or browser to pay their bills. What accounts for the failure of policyholders to fully embrace online payment methods? And why have insurers failed to encourage greater digital payment adoption? Special guest Jim Vandanacker, Regional Sales Director at InvoiceCloud joins Andy Labrot, Sapiens' VP of Product Management, to discuss the state of online payment processing in today's insurance customer journey.

Of all the insurance and insurtech highlights of this year, the rise of generative AI (GenAI) has been the most compelling. As we look toward 2025, critical questions remain about GenAI's long-term viability, cost efficiency, and in particular, whether it can replace its human counterparts in claims review, underwriting, and more.  Special guest Alex Zukerman, Sapiens' Chief Strategy Officer joins host Pat Ryan to discuss what lies ahead for GenAI in 2025 in our latest podcast.

Despite the efficiency, automation, and customer engagement of today's digital insurance applications, there's a catch: the rise in risk as applicants use and carriers employ digital channels. But there are ways to mitigate exposure rather than eliminate the digital experience altogether. Woody Klemmer, Head of Growth at ForMotiv, joins Janet Sachs, Sapiens' Senior Marketing Writer, to explore the delicate balance of risk and reward behind the digital experience and potential solutions in our latest podcast.

Like so many of today's first-world populations, North America is aging. Life expectancies overall are increasing while fertility rates continue to drop. As North America grays, conversations about long-term care and living benefits will become all the more necessary. Our latest podcast features Ayanna Burns, Chief Transformation Officer at Continental General and host Christine Burke, Sapiens' Director of Life Marketing, in a discussion on the evolving needs of the living benefits landscape and Continental General's own efforts to modernize its long-term care insurance operations.

From biblical times to today, flood risk has been a recurring global problem, projected to surge due to the onset of climate change. Insurers are often called on to resolve post-flooding complexities, such as compensation, servicing, and remediation, but flood mapping and weather modeling technologies can help turn flood planning into flood prevention. Special guest Dr. Andrew Smith, COO & Co-Founder of Fathom, a climate risk intelligence firm recently acquired by Swiss Re, joins host Graham Gordon, Sapiens' Director of Product Strategy, to discuss the challenge of flood risk and its broader impact on communities and economies in our latest...

Today's mortgage industry is anything but business as usual, with dropping rates, rising applications, and the widespread adoption of AI which is transforming the underwriting process. In this week's podcast, Sapiens' Marketing Director Mark Sidlauskas is joined by Michael Kelleher, Founder of Adopt The Brand LLC and Justin Patterson, Sales Engineer, Sapiens Decision, to explore how new underwriting technology is increasing transparency and efficiency for greater customer experience and market share.

Anyone who works in insurance knows that the billing and payment experience is a critical touchpoint in the customer journey. Streamlined payment systems that maximize operational efficiency are often the simplest, most effective way of improving policyholders’ overall experience. That said, a next-generation payment system, rather than an entire system overhaul, can provide a quick win by successfully impacting customer retention, operational efficiencies, and time and cost savings. In this week's podcast, Jacqueline Guerrero, Senior Alliance Director at InvoiceCloud, joins Stephanie Lobeck, Product Manager of Sapiens' CoreSuite for Workers’ Compensation solution, for an in-depth discussion on the importance of the...

Most insurance consumers have their own purchasing requirements, preferences, and processes, often based on their generational cohort characteristics. But advanced technologies, particularly AI and predictive analytics that track and influence consumer behavior, can revolutionize the purchasing game. Stuart Hayman, Director of Sapiens’ Insurance practice, joins Amanda Ingram, Sapiens’ P&C Product Strategy & Marketing Manager, to examine what's behind today’s insurance consumers’ purchasing behavior, and how next-generation technology has become vital to attract, influence, and retain consumers for the long term.

There's no better way to inform a company's transformation initiatives than through customer feedback, and insurance companies are no different. Insurers who listen to and incorporate customer feedback can drive meaningful change and enhance the customer experience for long-term engagement and sustainable sales growth. Special, return guest Tara Kelly, SPLICE Software President and CEO joins host Janet Sachs, Sapiens’ Senior Marketing Writer, to discuss how customer feedback can serve as the catalyst for transformative change in insurance organizations in our latest podcast.

Insurtech has been revolutionized by advancements in AI technology, and in particular, Gen AI, which continues to transform underwriting, customer service, fraud detection, and more. The partnership between market leader Microsoft and groundbreaking AI R&D company, OpenAI, has helped bring innovative Generative AI models to market and supports greater research into how these technologies can benefit business and society. Special guest Ben Haklai, National Technology Officer for Microsoft, joins Sapiens Chief Strategy Officer, Alex Zukerman, to examine this important partnership and how it continues to move Generative AI and its applications forward in our latest podcast.