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Claims leakage remains an ongoing challenge in reinsurance, representing the financial impact of inaccurate or incomplete claims processing. As the industry continues to grapple with its many root causes, carriers are looking to technology and more streamlined processes to detect and prevent loss. In this week's podcast, host Mark Sidlauskas, Sapiens' Director of Marketing and guest Craig Robinson, Sapiens' Vice President of Reinsurance Business Development, discuss how automation, data and analytics, and other management innovations can recover claims more effectively for a healthier bottom line.

With 2024 well underway, the MPL industry continues to trend upward due to fewer staffing challenges, members' strong balance sheets, and overall improved returns. Although it is now on firmer ground with covid in the rearview mirror and ongoing reinvestment, is its clean bill of health sustainable? Join us as host Mark Sidlauskus, Sapiens' Director of Marketing and special guest Brian Atchinson, President and CEO of the MPL Association, examine how today's MPL market has bounced back from its 2023 lows and how it can continue its positive trajectory.

In today's insurance marketplace, there’s incredible power and potential behind customer feedback. Insurers that analyze client insights and perspectives can drive significant change and facilitate world-class customer experience for their constituents. Listen in as host Janet Sachs, Sapiens North America Senior Marketing Writer and Tara Kelly, President and CEO of SPLICE Software, unpack how insurers can implement customer engagement best practices to measure impact and ultimately develop a customer-centric organization.

Will reinsurers face speed bumps or be in the driver's seat in 2024? Inflation, climate change, and the need for additional capital are all expected to play a part. Listen as host Patrick Nobbs, Sapiens’ Regional Marketing Director, EMEA & APAC and special guest Martin Greenberg, Sapiens’ Head of Reinsurance Business Practice, discuss what trends and growth opportunities lay ahead for industry players, and what tactics will keep them on the road to success in this year's market.

From the meteoric rise of AI, the major impact of inflation, and ongoing need for product efficiency and automation, 2023 was a momentous and transformative year for insurance. How did the industry respond to its key developments and what can insurers and customers expect in 2024? Host Patrick Nobbs, Sapiens Regional Marketing Director, EMEA & APAC and guest Graham Gordon, Sapiens Director of Product Strategy P&C EMEA take a look back, and a look forward as they unpack 2023's year in insurance.

Connecting members in the insurance value chain to bring products closer to customers -- that's the goal of a digital-first insurance ecosystem. Once developed with best-in-class insurtech, robust APIs, and smart data, it can enhance connectivity and track consumer behavior for greater sales and repeat business. Listen as host, Janet Sachs, Sapiens Senior Marketing Writer, North America and Mark Stender, CEO for Intellagents, discuss how to create a digital-first insurance ecosystem and where the industry is in its greater ecosystem journey.

Today's insurance industry is thriving with innovative technologies, next-generation products, and novel methods of customer engagement. But a shrinking headcount due to retiring baby boomers and a shortage of younger workers could jeopardize its bright future. Listen as host Caryn Warner, Sapiens' Director of Marketing, North America, explores how AI can help carriers potentially bridge the insurance talent gap with guest Jeffrey M. Snider, General Manager of P&C at Gradient AI.

In today's digital insurance market, customers' changing expectations, especially when it comes to buying goods and customer service, are often driven by demographics. Digital-native millennials may have once expected their questions to be answered via a carrier's website, but are now eager to use chatbots for more immediate responses. And while most baby boomers generally turned to customer service representatives, others now look to personal reviews from friends and family. But all agree that purchasing and customer care must be easy and fast. Listen to our latest episode as host Tony Novielli, Senior Vice President of Sales, North America, chats...

In the annals of insurance risk, 2023 has been a momentous year. With 17 named storms (six of which were hurricanes), raging wildfires, and rising sea levels, insurers are taking a hard look at their bottom lines and reassessing their risk appetites. Some are even declining to offer or renew coverage in several natural disaster-prone states. Tune in as host Andy Labrot, Sapiens’ Vice President of Product Management and guest Ben Zimmerman, Founder and CEO of Opterrix, discuss how these issues and more are all part of the evolving insurance risk landscape in our latest episode.

Insurers have been on a long and winding digital journey since customer self-service channels became must-haves during and after the pandemic. Although most insurers moved quickly to implement these platforms, many are not using digital interaction as their go-to method of customer communication. What does this say about the insurance industry's digital future, and how will the impact of AI and generational change in the advisor landscape play a part? Listen as host Patrick Nobbs, Sapiens’ Regional Marketing Director, EMEA & APAC discusses the digital journey with guest Bjoern Eickmann, Senior Director, Digital Practice and Site Manager, Sapiens Germany.